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About Freshworks

Freshworks, previously FreshDesk, is a software-as-a-service (SaaS) company that offering cloud-based customer relationship management (CRM) and IT service management tools. Freshworkswas founded in the southern Indian city of Chennai in 2010 by Girish Mathrubootham and moved its headquarters to San Mateo, California, in 2018. Freshworks was the first Indian SaaS company to list on Nasdaq. Before the IPO, the company raised funds from venture capital firms, such as Accel and CapitalG, Google’s venture capital fund.

About this recipe

Freshsales is a full-fledged sales force automation solution for sales teams. It provides everything a salesperson needs to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales empowers sales teams with more time for selling by automating the sales process and increases efficiency and productivity in their daily activities.

Use cases

  • Track the number of installments
  • Create a lead list with websites
  • Create a data set for marketing research

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