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Zendesk Ticketing System

Zendesk Ticketing System

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About Zendesk

Zendesk is an American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. Zendesk was founded in Copenhagen, Denmark in 2007 by three friends: Morten Primdahl, Alexander Aghassipour, and Mikkel Svane. The founders started developing the Zendesk software in Svane's loft. Initially, Zendesk was funded by the cofounders with each doing consulting jobs to support their families. Venture capital investors were willing to invest in Zendesk only if the company moved to the United States, where most of their customers were. In 2009 Zendesk moved to Boston, Massachusetts. About six months later, they made a second move, this time to San Francisco, California.

About this recipe

Zendesk Ticketing System is a beautifully simple email based ticketing system for tracking, prioritizing, and solving customer support tickets. Zendesk puts all your customer information in one place. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Use cases

  • Track the number of installments
  • Create a lead list with websites
  • Create a data set for marketing research

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